We respect your privacy and are committed to protecting your personal health
information.
Why We Collect Your Personal Health Information
We collect personal health information to:
- Provide you with safe and effective therapy services
- Assess your needs and plan your treatment
- Communicate with other health-care providers involved in your care
- Support insurance, funding, and payment requirements
- Meet legal and professional responsibilities under Ontario law
How We Protect Your Information
Your information is protected using secure electronic records, limited staff access, and privacy training. We only share information when required for your care or by law. We only share information with your consent or in some cases when working with your circle of care. Your circle of care includes other health care practitioners who are on your health care team (physiotherapist, occupational therapist, family practitioner, nurse practitioner, specialists).
You Have a Right to Access Your Health Records and / or Request a Correction
Under Ontario’s Personal Health Information Protection Act (PHIPA), individuals have the right to access and request corrections to their personal health information held by a therapy home care company, which is considered a health information custodian. You may ask to see or receive a copy of your health record by contacting the company directly, typically by making a written request, although verbal requests may also be accepted. If you believe any information in your record is inaccurate or incomplete, you may submit a request for correction, and the organization is required to respond within the timelines set out in PHIPA. If a correction is not made, you have the right to have a statement of disagreement added to your record.
Questions or Concerns?
If you have questions about your personal health information, contact:
Privacy Officer: Karen Pontello
Partners In Rehab
Phone: (807) 683-9500
Email: [email protected]
Making a Privacy Complaint
If you have concerns about how your personal health information is handled and are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario (IPC) listed below.
Information and Privacy Commissioner of Ontario
Phone: 416-326-3333 or 1-800-387-0073
Email: [email protected]
Website: www.ipc.on.ca
Address: 2 Bloor Street East, Suite 1400, Toronto, ON, M4W 1A8